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Received a wrong or faulty item?

We're very sorry you have received a wrong or faulty item in your order.

Please return this to us for a full refund.

You can return your item using the following methods:

 

Returning by Post

  • Complete the table on your dispatch note and enclose the Returns portion with your item(s)
  • Affix the label provided with your dispatch note onto your parcel and return using UPS. Visit www.ups.com and click on Locations to see a list of UPS drop off points
  • Please keep record of the return tracking number that is on your label, as you can enter this on www.ups.com to track the status of your parcel
  • Proof of postage should be retained until your refund has been processed
  • Please ensure your item(s) are returned new, unused and with the labels still attached

Returning to Store

  • Items can be returned within 30 days of receipt to standalone stores only. You are unable to return items to a Karen Millen concession in a department store or to outlet stores
  • Refund with receipt. 
  • Refunds processed within 3 - 5 business
  • Please ensure your items are returned new, unused and with the labels still attached

 

Important Information

Items purchased in a standalone store must be returned to a standalone store in the same country that they were purchased in. Items purchased in a concession must be returned to a concession in the same country that they were purchased in. Items purchased in the United States cannot be returned to stores outside the United States.

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